FAQ

Even though we are always available to answer any question you may have, as a quick reference why not check to see whether it’s been already answered below in our list of FAQs?

 

How do I order a logo through The Little Logo Lab (TLLL)?

Select any of the options on TLLL’s website and be guided through to our secure online payment and briefing system. Here, simply complete the creative brief, make payment and we begin your logo design - it’s that easy! If you’re still a little confused, feel free to get in contact with us by clicking here.

When do you start working on my project?

Immediately, we commence work on the same day in which payment is made.

When can I see my initial concepts?

The Little Logo Lab prides itself in being able to supply original, custom concepts to our clients within 5-7 business days.

What are concepts?

Concepts are the original ideas that our designers design for you during the design process.

What are revisions?

Revisions are the modifications to your logo requested by you as our client.

How many modifications I can suggest?

You have 20 revisions/modification requests available to you if you purchase our $249 Logo Design Package. We've yet to see anyone needing more than that! 

Our $99 Basic Logo Package includes 6 Premium quality custom logo concepts. Delivered in 5-7 business days so you can quickly assess quality, style and the brand image with 5 revisions and redraws.

What if I have my own idea for my brand’s logo?

Great! Give us as much detail as you can so that the concepts we produce match your ideas as closely as possible!

Who claims the right of the logo once it is finalised?

All rights of the purchased logo belong to the purchasing client once we provide final files. Please remember that we do have the right to display all designed logos on our website (or partners) for sales and marketing purposes.

Can you improve my existing company logo?

As long as you can provide a high quality file for the existing design, we are more than happy to improve on your current brand’s logo.

Can I provide feedback/modification requests via phone or Skype?

In order to formalise the process, we ask that all feedback/revision requests are made in writing (email). This is in the best interest of clients and The Little Logo Lab to eliminate any confusion or misunderstandings. Based on years of experience, we have found email the best form of communication and allows us to provide the low prices we offer to our customers.

Can I suggest specific fonts?

You can suggest a font, however we cannot guarantee that we supply that specific format. If this is the case, we will do everything we can to find the closest match.

Is your service available to clients all over the world?

Yes, The Little Logo Lab supplies to the international market.

How do I pay for my logo package?

All payments are processed securely through Stripe. You can still pay via Credit Card if you don’t have a Stripe account.

Will my logo be of high quality, and in what format can it be delivered?

Your logo is designed in high resolution and delivered, via zip file, in the following formats: .AI (vector Editable) .EPS .PDF .PSD ( LAYERS ) .JPEG .TIFF .GIF .PNG, B/W Version. All formats allow you to have your logo printed on business cards, billboards, websites, stationery, signage, labels/packaging other uses like vehicle signage etc.

Why should I give you my personal details?

We require your contact details so that we can maintain contact with you for the duration of the project. Your contact details are not supplied to third parties.

Can I have more than one concept finalised?

Our package only allows for one finalised concept. If you require an additional concept finalised, there is a small fee of $49 per concept.